How Coordinated Access Works in Practice

What is Coordinated Access?

Coordinated access is the way that organizations, service providers, County and city agencies coordinate the care and support for individuals and households moving out of homelessness into transitional and permanent housing.

 Overview of Coordinated Access in Multnomah County (209 KB)

 Overview of eligibility for adult and family coordinated access (236.17 KB)

 List of Agencies in Multnomah County Participating in HMIS Interagency Data Sharing (142.22 KB)

Step-by-step guide for entering data for Coordinated Access for Adults and Families into ServicePoint.

Other FAQs

How do I connect to a Coordinated Access Housing Specialist to get assessed?

Adults: Please contact the Coordinated Housing Access Team (CHAT) Hotline at 844-765-9384. You can also complete an online pre-screening by filling out this form.

For culturally specific assessments for the BIPOC community, you can call/email the BIPOC CHAT Line at 503-280-2600 x 654 or

Veterans: Call the Veteran Services hotline at 855-425-5544.

Families: Call 211 for assessment.

Domestic Violence Survivors: Call to Safety 503-235-5333 or, for Spanish, Project UNICA 503-232-4448 (more info and resources for survivors)

Unaccompanied Youth (Under age 25): Contact Janus Youth through their Access Center 635 SW Alder St or 503-432-3986

How does Coordinated Access work?

  • For coordinated access, all people interested in housing must complete the systems standardized assessment. For adults and families, that is the VI-SPDAT assessment. Each system has a central access point, such as a shelter, specific provider, or call line, but every system has many trained assessors at partner agencies to support access to assessments
  • Each System of Care (Adult, Family, Youth, Domestic Violence/Sexual Assault Survivors, Veterans) prioritizes households in a slightly different way based on system sub-population needs and housing portfolio. For supportive housing, people who have experienced longer periods of homelessness (considered ‘chronically homeless’) and the BIPOC (Black, Indigenous, People of Color) community are high priorities. The assessment tools in each system are one piece of the prioritization and take into account a person’s risk factors, mental and medical health needs, substance use, and other factors
  • Case conferencing is used to talk about each participant and their housing and service needs.
  • Matching each household to a Permanent Supportive Housing project includes conversations around eligibility (i.e. chronic homelessness, disabling condition), housing project population focus (i.e. culturally specific services, people who need mental health treatment on-site), and preferences the household has (i.e. site-based projects, on site services).
  • Providers refer participants to services in their agency or others as needed.
  • People who require Permanent Supportive Housing (PSH) due to a long-term disabling condition will have access to case management, behavioral health support, substance use disorder treatment and employment assistance.

Coordinated Access Partner Organizations

Please note: This is a list of partner organizations that can refer people into Coordinated Access. If you are new to the system, and not an existing client with one of these organizations, the best place to start and to connect is by calling the Coordinated Housing Access Team for an assessment (numbers listed above in the “How do I connect to a Coordinated Access Housing Specialist to get assessed?” section.


For Adults:

Coordinated Housing Access Team (CHAT) Agencies:

Transition Projects
Urban League of Portland
El Programa Hispano Catolico
Native American
Rehabilitation Association

Partner Organizations:

Cascade AIDS Project
Cascadia Health
Catholic Charities
Central City Concern
El Programa Hispano Catolico
Our Just Future (formerly Human Solutions)
Multnomah County Intellectual Development Disabilities
Native American Rehabilitation Association (NARA)
Northwest Pilot Project
Salvation Army Female Emergency Services
Transition Projects
Urban League

For Families:

Mobile Housing Team (MHT) Agencies:

Immigrant & Refugee Community Organization (IRCO)
El Programa Hispano Católico
Family Essentials
Latino Network
Native American Rehabilitation Association (NARA)
Native American Youth and Family Center (NAYA)

For Families:

Community of Hope
Our Just Future (formerly Human Solutions)
Path Home
Rockwood Family Shelter